Retail & E-Commerce

Complete Fraud Protection for Retail Growth

Stay ahead of evolving fraud — secure growth without friction.Our intelligent fraud engine prevents account takeovers, detects promo abuse, and identifies risky buyers in milliseconds—helping you reduce losses, protect margins, and maximise campaign ROI without disrupting the customer journey.

Digital Commerce Businesses That Have Trusted Us

Over 40 Billions Lost Annually to E-Commerce Fraud

Fraud hits every step — from fake sign-ups to refund scams.

How We Protect Your Growth The Entire Customer Journey

We connect defenses across the lifecycle with multi-dimensional user profiling, device intelligence, and AI risk scoring. By linking suspicious activity across accounts, our platform detects and dismantles fraud rings in real time—protecting revenue without adding friction for genuine customers.

Promo Abuse Hurts up to 15% of Campaign ROI

Fraudsters manipulate rewards and referral programs at scale, turning well-intentioned campaigns into silent profit leaks.

See How We Prevent Promo Abuse & Protect Your Margins

Our system blocks bot registrations, multi-account abuse, and bonus exploitation in real time. By ensuring promotions reward only genuine customers, we help brands protect margins and keep marketing data clean.

Up to 86% of Chargebacks are Fraud-Related or Avoidable

From friendly fraud to poor merchant-issuer visibility, retailers face rising costs, revenue loss, and brand damage.

Here’s How We Optimize Payment & Reduce Chargebacks

We combine Smart 3D Secure routing (adaptive by issuer and region) with real-time chargeback alerts and recovery via Ethoca and Verifi. This raises payment success rates, lowers authentication costs, and resolves disputes before they escalate.

Holiday Peaks Drive 3X Higher Fraud Attempts

During sales surges, fraudsters test stolen cards and fake accounts under the radar—causing costly losses when stakes are highest.

How We Can Help You During Peak Demand

Our ultra-high QPS fraud engine processes 50,000+ transactions per second with sub-50 ms decisioning. This ensures merchants stay secure and operational at scale, without opening new risk gaps during peak demand.

Explore Risk Management Solution for Retail & ECommerce

Block fraud in
real time

Improve promotion campaign ROI

Defend customer's account

Manage chargeback disputes

Dive into Case Studies and Its Real Impact

Case Study: How a Global Fast Fashion Platform Fought Back Against Payment Fraud and Won

When payment fraud surged alongside hypergrowth, a fast-fashion leader turned to risk-based AI to selectively apply 3DS, detect fraud rings, and protect conversions without breaking user experience.
Challenges
  • Chargeback surge
  • CNP fraud
  • Conversion risk

Case Study: Tackling Global Promotion Abuse on a Leading E-Commerce Platform

A global leading fashion e-commerce runs marketing campaign focused on viral growth strategies to attract new users such as flash sales, lucky draws and games. Their referral program also faced challenges from fraudulent exploitation by underground market operators and malicious competitions from rivals.
Challenges
  • Bulk creation of fake accounts/emails
  • Bypassing geographical (IP) restrictions
  • Sophisticated device spoofing and fraud rings

Case Study: TrustDecision Block 60M+ Flash Sale Abuse for a Random Box Collectible Toy Brand

Scalpers were hijacking limited-edition random box drops. TrustDecision’s anti-abuse system blocked 60M+ fraudulent orders, stopped automated bot attacks, and protected real fans.
Challenges
  • Industrialized flash-sale abuse
  • Scalper bots & mass account farming
  • Seconds-level sellouts & fake user dominance

FAQs About Fraud Prevention for Retail & E-Commerce

What are the key advantages of TrustDecision’s solution?

Our solution brings togetherglobal risk intelligence,advanced device fingerprinting, andAI-driven, end-to-end real-time decisioning. This helps e-commerce platforms detect fraud earlier, assess user trust more accurately, and automate decision workflows across the entire customer journey.

What makes your fraud solution stand out?

TrustDecision protectsthe full e-commerce lifecycle— from merchant and customer registration, login security, and promotion abuse prevention to transaction fraud detection and payment risk control. We stop fraud at the source by securing every critical touchpoint.

How should e-commerce merchants evaluate the ROI of fraud prevention? Any recommendations?

We recommend monitoring two key indicators:

  • Fraud rate (too high = weak protection)
  • Approval/success rate (too low = over-blocking good customers)

A healthy risk operation balances both. Extremely high or low values usually signal that risk rules need optimization.

How do you handle data compliance for cross-border operations?

We follow adata-localization-firstapproach. TrustDecision operates multiple global nodes so clients can choose a region that meets local regulatory requirements.

We also:

  • Work with clients to determine compliant data fields for transmission
  • Hold global certifications including SOC 2, ISO 27701, and PCI DSS
  • Fully support compliance audits and documentation for client due diligence
How does TrustDecision use AI Models in fraud detection?

Our Large Multimodal Models capture complex, long-range fraud patterns that traditional models miss, enabling 98%+ fraud interception while reducing manual reviews by about 60%. They also strengthen the entire risk-control workflow — from data insights and feature discovery to model building and early risk warnings — making fraud detection more adaptive, accurate, and resilient.

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