Fraud Defense Built for Today’s Retail Banking

Banks can effectively prevent fraud by leveraging AI-powered banking security solutions that deliver real time insights into transaction patterns, user behavior, and external threats. TrustDecision’s advanced system uses machine learning to detect anomalies, flag suspicious activities, and adapt dynamically to evolving fraud tactics. This ensures swift responses and mitigates risks, building trust and resilience in banking operations.


It is achieved by processing vast amounts of data instantaneously, leveraging advanced algorithms and automation:

• High-speed data processing: Our decision engine analyses transactional data, user behaviour, and environmental signals in milliseconds to enable real-time fraud prevention. 

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• Anomaly detection with machine learning models: Supervised and unsupervised learning to flag deviations from normal behaviour. 

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• Dynamic risk scoring: It calculates risk scores by integrating multiple data streams such as device information, transaction context, geolocation, and more.

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• Continuous model update: The system adapts to new fraud tactics through continuous learning and past historical blacklist across our network. The on-going update of fraud detection rules enhances accuracy, minimises false positives and secures customers' account/transaction with precision.

• Multi-layered risk assessment. Process and evaluate vast amount of data from various aspects across all channels. For instance, tracking all kinds of transactions, geolocation, device details and behavioral patterns across online banking, ATMs, and branch counters. 

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• Risk analytics are performed with contextual understanding. For instance, the system knows that purchasing behaviour during the holiday season will be different than usual and should be able to distinguish legitimate transactions from actual fraud.

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• Adaptive learning with machine learning models. The AI systems evolve by learning from past outcomes, improving their ability to differentiate between genuine and fraudulent activity. It adapts to new fraud tactics to detect effectively without mistakenly penalizing legitimate users. 

With all of the above strategized to increase higher accuracy and reduce false positives, banks can confidently allow genuine customers to transact seamlessly without friction. Trigger medium risk users with multi-factor authentication (MFA) or other additional verification with clear communication.

It uses a multi-layered approach by combining different technologies and rules according to every stage of the user journey. Core methods include:

• Human-Machine Model to detect bot-like activity
• Behavioural Fraud Detection Model to assess patterns in user behavior 
• Gradient Boosting Decision Trees (GBDT) Model for classification and regression
• Black Sample Mining Model that looks for data points that deviate from the majority 
• Knowledge Graph Model to find connections between each digital element and identify fraud syndicate. 

• ‍Data Integration and Silos: Many banks operate across fragmented systems, where data is stored in silos. Consolidating and integrating this data to build effective AI models can be complex and time-consuming, hindering fraud detection accuracy.

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• Legacy System Compatibility: AI solutions often struggle to integrate with outdated banking infrastructure. Upgrading or bridging these systems requires significant effort to ensure seamless compatibility.

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• Scalability for New Technologies: Implementing a modular, scalable framework is essential to accommodate advancements in AI and fraud detection technologies. Banks must adopt solutions that allow the easy introduction of new tools without disrupting existing operations. 

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• Cloud Adoption: Transitioning to cloud-based platforms enhances agility and scalability, enabling banks to leverage real-time data processing and rapidly adapt to evolving fraud tactics. The cloud also supports faster deployment of AI models and ensures continuous updates to counter sophisticated threats.

TrustDecision's platform addresses these challenges by centralizing data through extracting, transforming, and integrating information from disparate systems into a unified framework.

Furthermore, the platform’s architecture is designed to enable the integration of machine learning models with real-time processing capabilities, ensuring banks can leverage advanced analytics for immediate fraud detection and prevention.

• Policy Customization and Integration: Our software enables banks to import and enforce their unique internal policies and local regulatory requirements. This ensures compliance frameworks are customized to meet both global and jurisdiction-specific standards.

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• Advanced Case Management System: Supports manual reviews for cases with a medium risk score (threshold can be customised). It offers deeper insights into every user, device, and transaction, allowing banks to investigate and resolve issues.

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• Expert-Driven Implementation: Our solution and operations team comprises seasoned domain experts who collaborate closely with banks to craft fraud/credit risk strategies tailored to their individual needs. This ensures optimal alignment with operational goals and regulatory mandates.

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• Localized Expertise: With dedicated local teams in key regions, we maintain close relationships with central banks and regulatory bodies. This enables us to stay updated on evolving regulations and guide our clients proactively in meeting these changes.