Performance Enhancement & Update

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Performance

Our proactive services are designed to help enterprises stay ahead of potential issues, adapt to industry changes, and continuously improve system performance, compliance, and cost efficiency.

Dedicated Customer Success Account Manager (CSAM)

A single point of contact providing strategic guidance and coordination across all support activities

Optimization Reports (Performance / Compliance / Cost)

Gain actionable insights for system performance, compliance, and cost

Industry Rule & Policy Updates

Stay current with evolving risk control regulations and best practices

Advanced Optimization & Implementation

Execute in-depth tuning and enhancement plans for sustained improvement.

Vulnerability Alerts

Receive early warnings and recommendations to address security vulnerabilities

Fast and Expert-led Technical Support

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Technical

We ensure rapid access to certified engineers for issue diagnosis and resolution. With tiered response management, remote troubleshooting, and clear escalation paths, you receive timely help when it matters most.

24/7 Call Center

Round-the-clock support for critical incidents

Online/Onsite Technical Support

Flexible delivery options based on your business needs

Software Maintenance & Defect Resolution

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Maintenance

Software Defect Repair

Diagnose and correct errors to maintain system stability

Defect Monitoring & Alerts

Detect anomalies and notify teams for rapid mitigation

Update & Patch Delivery

Deploy validated updates to enhance security and performance

System Health & Optimization

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System

We help maintain optimal system performance through continuous health monitoring, configuration tuning, and data-driven optimization recommendations.

System Health Check

Identify potential risks before they impact performance

Configuration Optimization

Adjust parameters for stability and efficiency

Performance Diagnosis

Evaluate system metrics to sustain long-term reliability

Incident Response Aligned with Your Risk Levels

Our support engineers offer flexible service options, from weekday coverage to 24/7 availability.
Services are delivered through a remote support center, with escalation to onsite assistance when needed.

Self Service

Ticket Submission

Email Subscription

FAQ & Documentation

Dedicated Hotline

Chatbot
(Coming Soon)

Technical Support

Severity & Response Time

Service Hours

Access to Support

Personnel

Case Handlers

Advanced Support

Dedicated Technical Manager

Dedicated Account Manager

Protection Guarantee

Architecture Support

Standard

Remote Standard Maintenance Services

Self Service

Ticket Submission

Email Subscription

FAQ & Documentation

Dedicated Hotline

Chatbot
(Coming Soon)

Technical Support

Severity & Response Time

L1 > 30 mins

L2 > 60 mins

L3 > 8 hrs

L4 > 24 hrs

Service Hours

8/5

Access to Support

Ticket

Personnel

Case Handlers

After-Sales Engineers

Advanced Support

Dedicated Technical Manager

Dedicated Account Manager

Protection Guarantee

Architecture Support

Advanced

Remote Advanced Maintenance Services

Self Service

Ticket Submission

Email Subscription

FAQ & Documentation

Dedicated Hotline

Chatbot
(Coming Soon)

Technical Support

Severity & Response Time

L1 > 15 mins

L2 > 40 mins

L3 > 4 hrs

L4 > 8 hrs

Service Hours

24/7

Access to Support

Ticket + Hotline

Personnel

Case Handlers

Senior Engineers

Advanced Support

Dedicated Technical Manager

Dedicated Account Manager

Protection Guarantee

Architecture Support

Managed O&M

Remote Managed O&M Services

Self Service

Ticket Submission

Email Subscription

FAQ & Documentation

Dedicated Hotline

Chatbot
(Coming Soon)

Technical Support

Severity & Response Time

L1 > 15 mins

L2 > 40 mins

L3 > 4 hrs

L4 > 8 hrs

Service Hours

24/7

Access to Support

Ticket + Hotline

Personnel

Case Handlers

Expert

Advanced Support

Dedicated Technical Manager

Dedicated Account Manager

Protection Guarantee

Limited

Architecture Support

Limited

Business hours: Every Monday - Friday, 9AM - 6PM

New Feature, Coming Soon

Achieve 40% higher Efficiency with AI Agents

Reduced manual effort and operational costs through automated operation and streamlined testing

Monitoring Agent

Continuously detect anomalies, alert on threats and scores system health – ensuring always-on visibility and reliability for mission-critical operations.

Self-Healing Agent

Responds to incidents with automated recovery, intelligent workflows, and post-fix tuning – minimizing downtime and accelerating resilience.

Insight Agent

Transform operational data into strategic intelligence with root-cause analysis, forecasting, and dashboards – empowering smarter, faster decisions.

Customer Experience Agent

Coordinates multi-channel support with intelligent routing, knowledge retrieval, and performance analytics, ensuring faster resolution and continuous service enhancement.

Build In‑House Expertise Through Structured Learning Programs

To ensure your team can confidently operate, monitor, and optimize the system,
we provide ongoing training tailored to your needs, helping you building long-term in-house capability.

Business Training

Learn essential system operations through hands-on demonstrations, guided walkthroughs, and interactive Q&A sessions. Master tasks for daily workflows.

Operation Training

Designed for IT operations teams, this program covers everything to strengthen operational excellence and ensure system stability, security, and uninterrupted performance.