Support & Training

Ongoing Support & Training for Long-Term Success

We stay committed beyond deployment, keeping your system stable, secure, and optimized with proactive guidance, SLA-backed support, and continuous training.
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Strategic & Technical Advisory
Expert consulting to strengthen your risk management framework,improve interpretability, and ensure full regulatory compliance.
Data Analysis
Identify insights and trends to support data-driven decision-making
Model Consultation & Evaluation
Refine model design, assess model accuracy, robustness, and compliance readiness, deployment strategies
Algorithm Annotation & Interpretability support
Clarify algorithm behavior and enhance explainability for transparency and auditability
Model Development
Develops and deploys models tailored to your operational data and performance goals
Customized Development
Deliver customized solutions designed to fit your operational ecosystem, ensuring flexibility, scalability, and performance.
Functional Module Customization
Extend or modify core modules to fit specific business processes
Risk Rules & Parameter Tuning
Optimize rule logic and parameters for precise risk control
Interface & Workflow Configuration
Adapt interfaces and workflows to streamline user operations
Scenario-Based Logic Support
Implement logic tailored to real-world business and risk scenarios
Deployment-Specific Enhancements
Adjust features and components to match your deployment model
System Integration
We enable smooth integration between your existing infrastructure and our solutions, ensuring data consistency, operational efficiency, and flexibility across deployment models
API and Service Integration
Connect systems and services for unified data exchange 
Channel and Scenario-specific Support
Adapt integrations to specific business channels and use cases 
Data Flow Orchestration
Clarify algorithm behavior and enhance explainability for transparency and auditability
Modular Deployment Adaptation
Automate and optimize end-to-end data movement 
Real-time and Batch Integration
Support both live and scheduled data synchronization
Data Migration
We enable smooth integration between your existing infrastructure and our solutions, ensuring data consistency, operational efficiency, and flexibility across deployment models
Business Data Migration
Transfer critical business data with integrity and precision
Cleansing and Transformation 
Standardize datasets, align data formats for accuracy, usability and model compatibility
Data Validation for Scoring Models
Verify data accuracy to support model reliability
Downtime Minimization Planning
Execute migration strategies that reduce operational disruption
Implementation & Configuration
We deliver structured deployment and configuration services tailored to on-premises and private cloud environments, ensuring a secure, efficient, and consistent system rollout.
Onsite POC
Validate functionality and performance in your operational environment
System Provisioning
Set up and configure core system components for deployment readiness
Environment Configuration
Align environments to meet performance and compliance standards
Model & Rule Deployment
Implement and verify business logic and model configurations

Proactive Optimization

Performance Enhancement & Update
Our proactive services are designed to help enterprises stay ahead of potential issues, adapt to industry changes, and continuously improve system performance, compliance, and cost efficiency.
Dedicated Customer Success Account Manager (CSAM) 
A single point of contact providing strategic guidance and coordination across all support activities
Optimization Reports (Performance / Compliance / Cost)
Gain actionable insights for system performance, compliance, and cost
Industry Rule & Policy Updates
Stay current with evolving risk control regulations and best practices
Advanced Optimization & Implementation
Execute in-depth tuning and enhancement plans for sustained improvement.
Vulnerability Alerts
Receive early warnings and recommendations to address security vulnerabilities

24/7 Support

Fast and Expert-led Technical Support
We ensure rapid access to certified engineers for issue diagnosis and resolution. With tiered response management, remote troubleshooting, and clear escalation paths, you receive timely help when it matters most.
24/7 Call Center
Round-the-clock support for critical incidents
Online/Onsite Technical Support
Flexible delivery options based on your business needs
Software Maintenance & Defect Resolution
We ensure rapid access to certified engineers for issue diagnosis and resolution. With tiered response management, remote troubleshooting, and clear escalation paths, you receive timely help when it matters most.
Software Defect Repair
Diagnose and correct errors to maintain system stability
Defect Monitoring & Alerts
Detect anomalies and notify teams for rapid mitigation
Update & Patch Delivery
Deploy validated updates to enhance security and performance
System Health & Optimization
We help maintain optimal system performance through continuous health monitoring, configuration tuning, and data-driven optimization recommendations.
System Health Check
Identify potential risks before they impact performance
Configuration Optimization
Adjust parameters for stability and efficiency
Performance Diagnosis
Evaluate system metrics to sustain long-term reliability

Incident response aligned with your risk levels

Our support engineers offer flexible service options, from weekday coverage to 24/7 availability.

Services are delivered through a remote support center, with escalation to onsite assistance when needed.

< 1 hour
Significant Malfunction
< 2 hours
Major Impact
< 1 Work Day
Minor Issues or Consultation

Incident Response Aligned with Your Risk Levels

Our support engineers offer flexible service options, from weekday coverage to 24/7 availability.
Services are delivered through a remote support center, with escalation to onsite assistance when needed.

New Feature, Coming Soon

Achieve 40% higher Efficiency with AI Agents

Reduced manual effort and operational costs through automated operation and streamlined testing
Testing & Validation Agent
Ensures every model and rule performs safely at scale with automated testing, continuous validation, and real-time performance monitoring – minimizing risk before deployment.
Deployment Orchestration Agent
Streamlines and safeguards deployment with automated CI/CD, version control, and rollback management—ensuring consistent, compliant updates across all environments.
Configuration & Compliance Agent
Responds to incidents with automated recovery, intelligent workflows, and post-fix tuning – minimizing downtime and accelerating resilience.
Delivery Quality Assurance Agent
Evaluates delivery performance through KPI metrics, risk forecasting, and comprehensive reporting – ensuring quality and reliability across every stage.

New Feature, Coming Soon

Achieve 40% higher Efficiency with AI Agents

Reduced manual effort and operational costs through automated operation and streamlined testing
Monitoring Agent
Continuously detect anomalies, alert on threats and scores system health – ensuring always-on visibility and reliability for mission-critical operations.
Self-Healing Agent
Responds to incidents with automated recovery, intelligent workflows, and post-fix tuning – minimizing downtime and accelerating resilience.
Insight Agent
Transform operational data into strategic intelligence with root-cause analysis, forecasting, and dashboards – empowering smarter, faster decisions.
Customer Experience Agent
Coordinates multi-channel support with intelligent routing, knowledge retrieval, and performance analytics, ensuring faster resolution and continuous service enhancement.

Build In-House Expertise Through Structured Learning Programs

To ensure your team can confidently operate, monitor, and optimize the system,
we provide ongoing training tailored to your needs, helping you building long-term in-house capability.

Business Training

Learn core system operations through demos, process walkthroughs, and Q&A. Master tasks like data entry, approvals, and reporting to seamlessly integrate the system into daily workflows.

Operation Training

Designed for IT/Operation teams, covering environment monitoring, resource allocation, troubleshooting, and data recovery. Enhance operational skills to keep systems stable, secure, and disruption-free.

Technical Training

For development teams—training on architecture, module development, and integration to align the platform with evolving business needs.

Consult Our Expert

Let’s discuss your goals—whether it’s reducing fraud losses, improving credit approvals, or scaling risk management.

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