End-to-End Fraud Management Solutions for Retail & E-Commerce

AI-driven technology provides real-time fraud detection, comprehensive transaction monitoring and fully compliant with industry regulations. Safeguard your platform from fraudulent chargebacks, account takeovers, and promotion abuse while enhancing customer trust and operational efficiency.

Retail / E-Commerce That Have Trusted Us

Partner Ecosystem To Drive Digital Inclusion Together

Risk Scenarios That We Take Care Of
Account Verification & Protection

Unauthorised Account Activities

Detect the creation of multiple fake accounts using automated tools or stolen information including account farming in which accounts are nurtured over time to exploit the systems

Credential & Access Attacks

Identify credential stuffing, brute force attacks and account takeovers (ATO) to prevent unauthorised access of users’ accounts
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Telecom Fraud

Prevent unauthorised access to accounts and/or transaction through intercepted communication channels such as SIM swapping, phishing, call forwarding
Marketing Activities & Referral Programs

Fake Referrals & Task Manipulation

Analyse users that are exploiting referral programs to accumulate rewards, including manipulation of task-based reward system or lotteries

Artificial Engagement & Coupon Abuse

Detect bots/fake accounts inflating popularity by misleading reviews or discount code exploitation using multiple accounts / automated scripts

Flash Sales & Inventory Manipulation

Prevent bots/automated tools from purchasing flash sale items or manipulate inventory to create fake scarcity to drive higher demand and prices
Transfer, Transaction & Withdrawal

Fraudulent Chargebacks / Friendly Fraud

Analyse falsely dispute legitimate transaction, get pre-emptive alerts to prevent financial losses and potential penalties from payment processors.

Money Laundering

Identify the usage of stolen credit card information to avoid malicious return and refund of goods after the transaction which benefits money laundering schemes
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Cash on Delivery (COD) Fraud

Evaluate users’ order history, behavioural pattern geography and more to project a refusal of COD payment

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Unlock the Full Potential of Your Business with Intelligent Fraud Prevention Strategy
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Comprehensive Risk Control Decision Engine

Integrate internal and external data, user device information, and user behaviour using various rules and techniques such as blacklist rules, association rules, frequency rules, time rules, device fingerprinting, biometric probes, and proxy IP detection to effectively identify all types of risks.
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Customised Monitoring Model

Tailor risk control strategies to cover the entire user lifecycle based on the risk profiles of e-commerce clients. Combine the actions of risk control operators and system automation to meet current and future business risk control needs.

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Global User Profiling

Gather risk indicators from IP addresses, phone numbers, emails, and physical addresses to create comprehensive fraudster profiles. These profiles include tags for various risks such as promotion abuse and fake registrations, enabling precise targeting of fraudulent activities.
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Collaboration with Payment Networks

Collaborate with banks, payment service providers, and other financial institutions to build a global payment network cooperation platform. Offer end-to-end solutions, including chargeback alerts and real-time risk control measures.


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The Bird’s Eye View
More Than Just Fraud Risk Solution

Professional Fraud Research and Operation

Fraud intelligence team that constantly monitor fraudsters strategies to detect potential fraud risk and promptly update system vulnerabilities or adjust rule models.

Dedicated Support Team
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Solution architects that provide strategy that fits unique needs of each businesses with implementation support and ongoing 24/7 assistance.

Seamless Integration
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Our API is designed with universal compatibility in mind, one end-point across all platforms including web, mobile application and software development kits (SDK)

Unpack More Digital Lending Insights

Let’s chat!

Let us get to know your business needs, and answer any questions you may have about us. Then, we’ll help you find a solution that suits you

TrustDecision was established in 2018 in Singapore and has operations in 5 countries serving clients in over 20 countries and their end-customers in over 150 countries. Our technology provides decision-intelligence solutions using Artificial Intelligence (AI), Machine Learning (ML), Big Data and privacy-preserving computing

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Application Fraud Detection
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