TrustDecision Expands Collaboration with Mastercard to Strengthen Chargeback Prevention with Ethoca

[Singapore, July 4th] — TrustDecision, a global AI-powered risk decisioning company , is expanding its collaboration with Ethoca, a Mastercard company, to further improve real-time chargeback alerts and enhance fraud prevention capabilities for digital businesses in Asia Pacific.

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This collaboration integrates Ethoca Alerts into TrustDecision’s Fraud Prevention solution enabling businesses to proactively manage chargebacks and reduce fraud-related losses. Businesses can receive early signals and quickly respond to potential chargebacks by halting order fulfillment or issuing timely refunds, thus lowering the merchants' chargeback volume and operation costs.

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Furthermore, this collaboration helps to tackle the fast-growing fraud threats such as first-party (or “friendly”) fraud and card-not-present (CNP) fraud, thus shaping a cleaner online business environment, benefiting diverse e-commerce verticals, from retail and travel booking to digital streaming and gaming.

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“Chargebacks have long been treated as an unavoidable cost of doing business — especially in fast-moving digital environments. By integrating Ethoca Alerts into our risk engine, we’re giving merchants a real-time feedback loop to act on disputes before they escalate. It’s not just about stopping losses; it’s about smarter decisioning, fewer false positives, and better customer outcome.”, said Steven Zhou, Vice President of Product at TrustDecision.

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By combining Ethoca Alerts with TrustDecision's behavioral analytics and risk modeling, these alerts become actionable signals – not just notifications. They enable frictionless experience for trusted users, while allowing merchants to respond to high-risk signals swiftly and intelligently. With the streamlined chargeback management, it allows merchants to recover low-value losses that would typically be written off — adding incremental gains that accumulate over time, and improve customer experience by minimizing complaints, and strengthening overall satisfaction and brand loyalty.

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“After many years of successful collaboration with TrustDecision for Mastercard Identity Solutions, we are excited to broaden our cooperation to include Ethoca Alerts,” said Nick Stipp, Vice President, Services Channel Partnerships, Asia Pacific, Mastercard. “Brought together in TrustDecision’s fraud solution, these tools protect transactions throughout their lifecycle. E-commerce merchants and marketplaces can offer safe, frictionless experiences and maximise revenue capture — all while increasing authorisation rates, minimising fraud, and efficiently handling chargebacks.”

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As part of its commitment to combatting fraud and promoting a safer digital marketplace, TrustDecision continues to expand its ecosystem of strategic technology partners. From this collaboration, Ethoca’s capabilities complement TrustDecision’s transaction monitoring solution to prevent fraud and reduce chargebacks.

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This enhanced integration also marks a natural expansion of both TrustDecision and Mastercard’s existing partnership ecosystem — building on their earlier collaboration with Identity and Transaction Risk API to deliver a more holistic fraud risk management strategy — covering end-to-end customer lifecycle, with real-time AI-powered monitoring, and adaptive risk scoring.

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Together, they’re helping merchants navigate fraud and dispute challenges — more quickly, more accurately, and with fewer downstream losses.